I accidentally entered the wrong shipping address in my order form. What should I do?
Please contact me ASAP with your order number and the correct shipping address. If I have not already shipped your order, I will be happy to correct the address for you. If your order has shipped, however, I am not responsible for items that are sent to an incorrect or undeliverable address and cannot offer a refund.
Can you combine shipping if I place two orders?
Please contact me ASAP with your order numbers. If I have not already shipped your items, I am happy to combine your orders into one shipment.
How soon will my order ship?
I aim to ship all in-stock items within 3-5 days. In the event that I am out of town or on vacation, I will create a shop banner on the top of my website indicating when orders will resume to ship.
Once shipped, how long will it take for me to receive my order?
I cannot guarantee the following timelines, but here are estimated shipping times:
- Domestic orders typically arrive in 3-5 business days.
- Orders to Canada typically arrive in 4-9 business days.
- Orders to Europe typically arrive in 2-4 weeks.
- Orders to everywhere else typically arrive in 2-8 weeks.
Do you provide tracking information for packages?
All domestic orders will receive complete tracking information. You can find this information by clicking the link in your shipping confirmation email.
International customers who choose standard shipping sometimes are unable to track their order once it leaves the United States. It depends on the postal system of your country whether or not they will update the tracking information.
If you are an international customer and want to guarantee complete tracking of your order from start to finish, you will need to purchase additional tracking at checkout.
Can you mark down the price of an order or label a package as a gift so I can avoid customs fees?
No, lying on a customs form is illegal and can have serious consequences for me. You are responsible for paying all customs fees and should be aware of your country's fees before placing an order.